Privacy Policy betf88 — Data Protection & Information Security

1 Introduction & Scope of Privacy Policy

Betf88 ("we", "Platform") is committed to protecting the privacy and security of all users' personal data. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information you provide to us through your use of the betf88 platform, including betf88's official website and mobile app.

This policy applies to all users who access or use betf88 services, including those who register an account, make deposits, use wagering features, or simply browse our website. By continuing to use the betf88 platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions betf88. In the event of any conflict between these documents, this Privacy Policy shall govern matters relating to personal data processing.

2 Personal Data We Collect

Betf88 collects various types of personal data for the purposes stated in this policy. The type of data collected depends on how you interact with our platform.

Data you provide directly:

• Identity information — full name, date of birth, IC or passport number, gender, and nationality.
• Contact information — email address, mobile number, and current residential address.
• Account information — username, encrypted password, and security questions.
• Financial information — bank account details, digital wallet account numbers, and deposit and withdrawal transaction records.
• Verification documents — copies of identity card, passport, utility bills, and other supporting documents for the KYC process.

Data collected automatically:

• Log data — IP address, browser type and version, operating system, date and time of access.
• Device data — device model, unique device identifier, and network information used.
• Usage data — pages visited, time spent on the platform, links clicked, and betting patterns.
• Location data — approximate location based on IP address, or GPS location if you grant permission through the mobile app.

3 Purpose of Personal Data Use

Betf88 uses your personal data only for legitimate and transparent purposes. We do not use your data for purposes beyond those stated in this policy without obtaining your consent first.

Your personal data is used for the following purposes:

• Account management — registering your account, verifying your identity, enabling secure login, and managing your user profile.
• Transaction processing — processing deposits, verifying payments, approving withdrawals, and maintaining accurate financial records.
• KYC & AML Compliance — fulfilling legal requirements related to identity verification and anti-money laundering.
• Platform Security — detecting and preventing fraud, unauthorised access, platform abuse, and other unlawful activities.
• Service improvement — analysing usage patterns to improve user experience, technical stability, and betf88's product offerings.
• Service communications — sending account-related notices, transaction information, security updates, and policy changes.
• Targeted marketing — sending promotional offers and betf88 product information that may be relevant to you, subject to your communication preferences.
• Customer support — resolving enquiries, complaints, and assistance requests you submit to the betf88 support team.

4 Data Sharing with Third Parties

Betf88 does not sell, rent, or trade your personal data to any third party. However, in certain circumstances, we may need to share your data with the following parties to enable the platform to operate smoothly and securely:

• Payment service providers — partner banks, digital wallet providers (such as Touch 'n Go, MAE, and Boost) and other payment processors used to facilitate your deposit and withdrawal transactions.
• Technology service providers — companies providing cloud computing, data storage, analytics, and cybersecurity services used by betf88.
• Regulatory bodies and legal authorities — government agencies, law enforcement bodies, or courts that require your information under applicable legal obligations.
• Companies within the same group — betf88 affiliate entities or subsidiaries involved in delivering services to you, subject to equivalent privacy policies.
• Third-party identity verification — licensed KYC service providers that assist in verifying user identities to meet compliance requirements.

All third parties with whom we share data are contractually bound to protect your data and use it only for agreed purposes. betf88 is not responsible for the separate privacy policies of third parties outside our platform.

5 Security & Data Protection

Betf88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Data security is not merely a slogan for us — it is at the core of every technical decision we make.

Security measures we implement:

• 256-bit SSL/TLS encryption — all data transmitted between your device and betf88's servers is encrypted using the latest industry-standard encryption protocols.
• Data encryption at rest — sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256 encryption algorithms.
• Role-based access control — only betf88 staff who require access to specific data to perform their duties are permitted to do so, with strict access log monitoring in place.
• Two-factor authentication (2FA) — we support and encourage the use of 2FA for all user accounts as an additional layer of security.
• Real-time threat monitoring — a 24/7 continuous security monitoring system that detects and responds to any suspicious activity promptly.
• Regular security audits — betf88 conducts regular internal and external security audits to ensure data protection systems remain up to date and effective.
• Secure data backup — user data is backed up regularly and stored in a secure, separate location to ensure service continuity.

While betf88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect that your account security has been compromised, please contact the betf88 support team immediately.

6 Cookies & Tracking Technologies

Betf88 uses cookies and similar tracking technologies to enhance user experience, analyse platform usage, and deliver relevant content. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login authentication and session management. These cookies cannot be disabled as they are critical to platform security and operation.
• Performance cookies — collecting information on how you use the platform (pages visited, time spent) to help us improve platform performance and usability.
• Functional cookies — remembering your preferences and settings such as language, time zone, and display options to provide a more personalised experience.
• Analytics cookies — used to analyse platform traffic and usage patterns on an aggregated and anonymised basis for continuous improvement purposes.

You can manage cookie settings through your browser or device. Please note that disabling certain cookies may affect the functionality of the betf88 platform. For the betf88 mobile app, you can manage tracking permissions through your device's privacy settings.

7 International Data Transfers

As a global online platform, your personal data may be transferred to and stored on servers located outside Malaysia. This transfer is necessary to support the technical operations and services we provide to you.

Betf88 ensures that any international data transfers are carried out in compliance with data protection standards equivalent to or higher than those required by applicable Malaysian data protection law. The safeguards we implement for international transfers include:

• Using internationally recognised standard contractual clauses with all data recipients outside Malaysia.
• Ensuring that recipient countries have adequate data protection frameworks in place.
• Implementing additional technical measures such as end-to-end encryption for data in transit.
• Conducting data protection impact assessments before any large-scale data transfer is carried out.

By using the betf88 platform, you consent to data transfers as described in this section, with the assurance that betf88 will always prioritise the security and confidentiality of your data regardless of storage location.

8 Your Rights as a Data Owner

Betf88 respects and upholds your rights as the owner of your personal data. You have the following rights regarding your personal data held by betf88:

To exercise any of the above rights, please contact the betf88 support team via Live Chat, available 24/7. betf88 will respond to your request within 30 business days. In certain cases involving legal compliance requirements, we may not be able to fully fulfil your request and will explain the reasons to you.

9 Data Retention Period

Betf88 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.

• Active account data — retained for the duration your account is active and for an additional period after account closure to meet compliance requirements.
• Financial transaction records — retained for a minimum of 7 years from the transaction date in line with Malaysia's financial and accounting legal requirements.
• KYC Documents — retained for the period mandated by applicable anti-money laundering (AML) regulations, typically 5 to 7 years.
• Customer support communication logs — retained for 3 years for reference and service improvement purposes.
• Technical log data — retained for 12 months for security and technical troubleshooting purposes.
• Cookie data — storage duration depends on the cookie type, typically ranging from the current session to 24 months.

When your data is no longer needed, betf88 will securely delete or anonymise it so that it can no longer be personally associated with you.

10 Children's Privacy & Age Restriction

The betf88 platform is strictly for adults aged 18 and above. betf88 does not knowingly collect or process personal data of individuals under the age of 18.

If we discover that we have collected personal data from a person under the age of 18 without verified parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

11 Links to Third-Party Platforms

The betf88 platform may contain links to third-party websites or services not operated by us, including payment service providers and game providers. This Privacy Policy does not apply to those third-party websites or services.

Betf88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each third-party website you visit. The presence of links to third-party websites on the betf88 platform does not imply our endorsement or validation of their privacy policies.

When you use third-party services integrated with the betf88 platform (such as payment processors), any required data sharing is governed by the confidentiality agreements we have in place with those providers.

12 Changes to This Privacy Policy

Betf88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will take effect as soon as the updated version is published on this platform.

Betf88 will endeavour to notify users of material changes through:

• A prominent notice on the home page or account section of the betf88 platform.
• Notification email to the email address registered to your account.
• In-app notifications on the betf88 mobile app (where applicable).

It is your responsibility to review this Privacy Policy periodically. Your continued use of the betf88 platform after any amendments have been communicated will be considered your acceptance of the updated terms. The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment.